Privacy Policy

Last Updated: April 4, 2026

Vecrox LLC ("Vecrox", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website or services. This policy is primarily directed at US-based users. Users outside the United States should contact us to inquire about rights applicable under their local laws.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and business name when you book a call or contact us.
• Business information — details about your plumbing business, service area, and Google Business Profile when you become a client.
• Communications — records of calls, emails, and messages between you and Vecrox.

We also collect certain information automatically when you visit our website:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on each page
• Referring URLs
• Cookie and tracking data — collected via browser cookies and similar technologies to understand site usage; you can control these through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about your account, appointments, and results
• Send monthly call reports and ranking updates
• Comply with our legal obligations under signed agreements
• Respond to your questions and support requests

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Third-Party Services

We use trusted third-party tools to operate our business:

• Cal.com — for scheduling discovery calls
• CallRail — for tracking inbound calls on your behalf
• Call recordings collected via CallRail are made on behalf of the client and remain the client's responsibility to manage in compliance with applicable call recording consent laws in their jurisdiction. Vecrox does not use these recordings for any purpose beyond delivering agreed services.
• Close.com — as our internal CRM
• Google Workspace — for email and document storage

Each of these providers has their own privacy policy. We only share the minimum information necessary for these tools to function on your behalf.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After termination of services, we retain records for up to 3 years to comply with legal and contractual obligations, then securely delete them.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of non-essential communications at any time

6. Security

We restrict access to personal data to authorized personnel only, use HTTPS encryption for all data in transit, and store data with third-party providers who maintain their own security certifications.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes by email. The "Last Updated" date at the top of this page reflects the most recent revision.

8. Contact